Hello! For 15% off your order today, please use the code: 'SALE15', and for a further 10% off, just sign up to my newsletter today! Just fill your details in the pop up box below to get the discount code. So that's a possible 25% off everything, including items already in the Sale! Happy Shopping, Lucy x

Shipping, Delivery & Returns

SHIPPING

 DOMESTIC:

Orders are sent out by First Class Royal Mail and should arrive within 3-5 days of you placing the order, hopefully sooner! The standard delivery charge for most items is £3.99, some of the tees are cheaper. If you would like Next Day Delivery guaranteed then please contact me for it to be arranged: lucy@lucydodwell.com. 

Tracking numbers are available upon request, please email me: lucy@lucydodwell.com. Please enter your tracking number here: https://www.royalmail.com/track-your-item to track your parcel. 

Please note: once the item is shown as delivered it is the customers responsibility to keep it safe. I can't offer refunds to damages or for items that are stolen from door steps once delivered. Please also note that it's your responsibility to get your address right when you place the order. The address label will be exactly as you enter it and I can't acceptance responsiblity for parcels that go missing if the address entered was incorrect.

 

EUROPE:

Now shipping to the EU!

For order to countries within the EU there is a flat rate of £11.99.

Please note that orders to countries in the EU might be subject to import taxes, customs duties, and/or fees imposed by the destination country. These fees can be unpredictable and are your responsibility as the buyer.

WORLDWIDE:

For international orders outside the EU, there is a flat rate of £25.99

If you would like your tracking info, then please email me: lucy@lucydodwell.com. Once you have your tracking number please track your parcel here: https://www.royalmail.com/track-your-item.

PLEASE REMEMBER: When a package is dispatched internationally (anywhere outside of the UK) it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These fees can be unpredictable and are your responsibility as the buyer.

IF YOU ARE RETURNING YOUR INTERNATIONAL ORDER, PLEASE ENSURE YOU TICK THE ‘RETURNED GOODS’ BOX OTHERWISE THERE MIGHT BE CUSTOMS FEES AND CHARGES THAT I HAVE TO PAY MY END WHICH WILL BE YOUR RESPONSIBILITY. 

PLEASE NOTE THAT INTERNATIONAL ORDERS CANNOT BE SENT NEXT DAY DELIVERY. 

Please note that International orders are sometimes taking up to 4-6 weeks to arrive due to ongoing delays caused by Covid, Brexit, Strikes & Bank holidays.  

THANK YOU. 

 

RETURNS & REFUNDS

If you don't wish to keep the item you purchased, then no problem, just please return the product, unworn and in it's original packaging, within 28 days. The postage back will be the customer's responsibility. The address for returns will be on a little slip inside your parcel. (Please remember to include your name or order number too, as I am processing 100's of orders & returns on a weekly basis and won't automatically remember if you messaged me!). Please get proof of posting as I can’t provide refunds if your parcel goes missing on its way back to me. 

PLEASE ALLOW UP TO 14 BUSINESS DAYS TO SEE THE MONEY BACK IN YOUR ACCOUNT. Thanks. 

Please note: items sold in the SALE for under £20 cannot be returned. 

INTERNATIONAL CUSTOMERS: PLEASE ENSURE YOU TICK THE ‘RETURNED GOODS’ BOX OTHERWISE THERE MIGHT BE CUSTOMS FEES AND CHARGES THAT I HAVE TO PAY MY END, WHICH WILL BE YOUR RESPONSIBILITY AND YOU WILL HAVE TO PAY. 

Please note: jewellery is non returnable for hygiene issues. Gift vouchers are also non returnable. 

Please note: I cannot refund SALE or discounted items, a gift voucher will be emailed to you instead. 

Please also note that I can not offer refunds to items that look like they have been damaged whilst opening, like slashes and scissor tip holes (I have many people requesting these!). 

I really hope that your order arrives safely, but in the event of any products being faulty or incorrect, please contact me at: lucy@lucydodwell.com with a photograph of the problem and let me know if you would like to be refunded or sent a replacement (free or charge). 

EXCHANGES

At present I can't do exchanges (unless the item is faulty). You will be refunded in total if you return your item, then if you would like another size, please could you order again from my site.

The cost of the return will be your responsibility. Please get proof of posting as if the parcel goes missing then you will be required to cover the costs of the product. 

Thank you, Lucy x